Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Epic Environment Management Analyst supports the Epic Electronic Health Record (EHR) environments across Retail Healthcare, Payor, and Specialty organizations. Supported Epic environments include production, testing, training, and lower environment systems. The Epic Environment Management Analyst is part of a team serving as the central point of coordination for changes, updates, and upgrades to ensure system stability and operational efficiency. Must exhibit a professional attitude, communication style, and presence.

Required Qualifications
Experience: Typically requires 1-3 years of experience in healthcare IT, with some experience specifically supporting Epic environments and upgrades.
Technical Expertise: Demonstrated experience with Epic software, including environment management, build tracking, and change control processes using tools like Data Courier and Content Management.
Certification: Relevant Epic certifications (e.g., Data Courier, Bridges) are often preferred. ITIL certification is also a common preference.
Key skills: Strong preference for self-directed learning, multi-tasking, organizational, communication, and IT project management skills.

Environment and Change Management
Support multiple environments: Coordinate the day-to-day operations and maintenance of multiple Epic environments, such as production, disaster recovery, training, and testing.
Coordinate Updates and Upgrades: Participate in the planning, coordination, and execution of Epic updates (SU), version upgrades, and regular maintenance.
Advocate Change Control Processes: Implement and assure adherence to change control processes for the Epic system, including build migration using Epic's Data Courier and Content Management tools.
Coordinate System Activities: Organize key activities including environment refreshes and data migrations.
Collaboration and Communication
Act as a Liaison: Serve as a bridge between Epic application teams, infrastructure teams, third-party hosting vendors, and Epic representatives.
Host and Facilitate Meetings: Coordinate meetings for the Change Control Board and other workgroups to ensure alignment and communication.
Communicate Effectively: With minimal manager supervision, draft, prepare and disseminate structured communications to technical teams and end-users regarding upcoming changes, downtimes, and other environment activities.
Coordinate with Vendors: Participate in healthy vendor relationships and serve as a point of contact for technical issues and inquiries.
Monitoring and Support
Track and Document: Maintain documentation for environment versions, patch levels, and maintenance schedules, in systems such as Atlassian Confluence.
Monitor Performance: Participate in Epic system performance and troubleshoot issues related to Data Courier and Content Management.
Review Epic Communications: Analyze and act on Patient Safety Escalations (PSE), Care Concern Bulletins (CCB), and Nova documentation from Epic.
Support testing: Collaborate with Quality Assurance (QA) teams on application and integrated testing for system upgrades.
Coordinate downtime: Participate in the planning and testing of downtime and disaster recovery procedures.
General
Demonstrate ability to integrate into multiple work teams.
Responsible for understanding the technological advances and innovations available in the healthcare industry.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization, serves as a customer resource.

Preferred Qualifications
CISSP

Education
Degree in Information Technology, Computer Science, or a related field; or comparable industry and vendor-provided Certifications

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$64,890.00 - $173,040.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/09/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.